Training Template PSEG Case Study
Public Service Enterprise Group Incorporated
Client Problem:
When PSEG adopted SAP as the enterprise resource planning system, it required a number of custom modules to be created within SAP to address specific PSEG. This created a training and performance support problem for many of the user of the new SAP application. In responding to the need for creating training modules and performance support reference and help files, PSEG found that they were using an excessive amount of resources, budget and personnel. The turn around time to create and implement these training and support programs was taking far too long and costing much more than expected. PSEG needed to find a way to rapidly create custom training program for new SAP modules, which would allow them to use internal software personnel and existing training deployment capabilities.
Solution:
Princeton Center for Education Services designed, developed and delivered a training development and performance support model, utilizing its training template system, which allowed the software experts at PSEG create specific training and support materials quickly. The training and support development tool was ExpressTrain, which used MS-Word training templates to capture the transfer information and allowed the technical writers to mark the content easily and to rapidly generate lessons. All lessons created with ExpressTrain's Software Application training module supported the "tell-me, show-me, let-me" instructional paradigm most successfully adopted for software training. The training programs and support materials were made available through a variety of formats to allow for easy access and review.
Financial Impact:
PSEG was able to create custom training modules in 75% less time. Utilizing its training template system, PCES custom developed SAP Training Modules and support of software training paradigm (tell-me, show-me, let-me). This drastically reduced the time to develop and deliver training via multiple formats for broader deployment.
