Kulicke & Soffa

Client Problem: Worldwide Delivery – Customer Maintenance

One of the major problems with High-Tech Manufacturing, is making the detailed information available to customers who are receiving the products, so that proper calibration, set-up, and maintenance can be performed. Many High-Tech Manufacturers spend considerable resources training and supporting their customer base around the globe.

Solution:

ExpressTrain allows the manufacturer to collect adequate detailed information about the product installation, set-up, utilization and maintenance, and makes that information available on-demand to the customer. The variety of formats (training, documentation, and on-line reference) make the just-in-time, material most effective. Furthermore, the ability to craft a master set of knowledge products, which can be translated and culturalized for global delivery on-demand is extraordinary. At Kulicke & Soffa Industries, ExpressTrain was used to capture critical product information about processing machines for the semiconductor industry.

Financial Impact:

The result as both on-line and CD-ROM based versions of training and support materials that were shipped with or made available over the web for international product training and support.